Privacy Policy

Updated as of November 19, 2023

Welcome to digitalbreak.eu (“we,” “our,” or “us”). Safeguarding your privacy is our top priority, and this Privacy Policy elucidates how we collect, utilize, and disclose your personal information.

This policy is applicable to our website, digital break, and its associated subdomains, collectively referred to as our “Service.” By accessing or using our Service, you acknowledge that you have read, comprehended, and consented to the collection, storage, use, and disclosure of your personal information as delineated in this Privacy Policy and our Terms of Service.

To enhance clarity, certain terms are defined:

• Cookie: A small data snippet generated by a website and stored by your web browser. It serves to identify your browser, provide analytics, and remember information such as language preferences or login credentials.
• Company: When mentioned as “Company,” “we,” “us,” or “our,” it pertains to Digital Break, located at 38 Highfield, Waterford, Ireland X35EE61, which is accountable for your information under this Privacy Policy.
• Country: The location where digitalbreak.eu or its owners/founders are based, in this instance, is Ireland.
• Customer: Denotes the company, organization, or individual that subscribes to the digitalbreak.eu Service to manage relationships with consumers or service users.
• Device: Any internet-connected device, such as a phone, tablet, or computer, capable of accessing digitalbreak.eu and its services.
• IP Address: A unique number assigned to every Internet-connected device, aiding in identifying the device’s location.
• Personnel: Individuals employed by digitalbreak.eu or under contract to perform services on behalf of the involved parties.
• Personal Data: Any information, including a personal identification number, that directly or indirectly allows for the identification of a natural person.
• Service: The services provided by digitalbreak.eu, as described in the relevant terms and on this platform.
• Third-party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others providing content or products/services we believe may interest you.
• Website: digitalbreak.eu’s site, accessible via the URL digital break.
• You: An individual or entity registered with digitalbreak.eu to utilize the Services.
• Information Collection
• We collect various types of information when you engage with our service, including but not limited to:
• Name / Username
• Phone Numbers
• Email Addresses
• Billing Addresses
• We gather this information during your visit to our service, when you register, place an order, subscribe to our newsletter, respond to a survey, or complete a form.
• Use of Collected Information
• The information we collect serves several purposes, including:
• Personalization: Your information allows us to tailor your experience, ensuring that our service meets your individual needs.
• Service Improvement: Continuous enhancement of our service offerings is informed by the feedback and information we receive from you.
• Customer Service: Your information aids us in effectively responding to your customer service requests and support needs.
• Transaction Processing: We use the collected information to facilitate and process transactions.
• Contests, Promotions, and Surveys: Administration of contests, promotions, surveys, or other site features involves the use of your information.
• Email Communication: Periodic emails are sent based on the information you provide.
• Third-Party Information
• In some instances, we obtain information from third parties when you contact us. For example, if you express interest in becoming our customer by submitting your email address, we may receive information from a third party providing automated fraud detection services. Additionally, we may occasionally collect publicly available information from social media websites. You have control over the extent of information these websites make public by adjusting your privacy settings on the respective platforms.

Information Sharing Practices

Sharing with Third Parties

We may share both personal and non-personal information that we collect with various third parties, including:

• Advertisers, Contest Sponsors, and Marketing Partners: Information may be shared with entities providing our content or offering products/services that might interest you.
• Affiliated Companies and Business Partners: Your information may be shared with our current and future affiliated companies and business partners.
• Business Reorganization: In the event of a merger, asset sale, or business reorganization, we may share or transfer your personal and non-personal information with our successors-in-interest.

Engagement of Third-Party Service Providers

Trusted third-party service providers may be engaged to perform specific functions and services on our behalf, such as hosting and maintaining servers, database management, email administration, marketing, credit card processing, customer service, and order fulfillment. Your personal information, and potentially some non-personal information, may be shared with these providers to facilitate these services.

Analytics and Log File Data

Portions of our log file data, including IP addresses, may be shared with third parties for analytics purposes. This includes web analytics partners, application developers, and ad networks. Such sharing may involve estimating general location, technographics (e.g., connection speed, device type), and aggregating information for auditing, research, and reporting purposes.

Legal Disclosures

We may disclose both personal and non-personal information to government or law enforcement officials, or private parties, if deemed necessary to:

• Respond to claims or legal processes (including subpoenas)
• Protect our rights, interests, or those of a third party
• Ensure public or personal safety
• Prevent, stop, or address illegal, unethical, or legally actionable activities
• Comply with applicable court orders, laws, rules, and regulations

Collection of Information

We collect personal information submitted by you directly and may also receive personal information from third parties, as described above.

Use of Email Address

By providing your email address on our service, you are consenting to receive communications from us. You can opt out of these email lists at any time by clicking on the opt-out link or using the unsubscribe option included in the respective email. We only send emails to individuals who have given explicit authorization, either directly or through a third party. Our commitment to avoiding unsolicited commercial emails reflects our shared dislike of spam. When you submit your email address, you also permit us to utilize it for customer audience targeting on platforms like Facebook. This enables us to display custom advertising to specific individuals who have opted in to receive communications from us. Email addresses obtained exclusively through the order processing page are used solely for sending information and updates related to your order. However, if you have provided the same email through an alternative method, it may be used for any of the purposes outlined in this Policy. Unsubscribe instructions are detailed at the bottom of each email for your convenience.

Information Transfer to Other Countries

As an entity incorporated in Ireland, information collected via our website, direct interactions with you, or through our help services may be transferred to our offices, personnel, or third parties located globally. This information may be viewed and hosted anywhere worldwide, including countries without laws regulating the use and transfer of such data. By using our services, you voluntarily consent to the trans-border transfer and hosting of such information, to the fullest extent allowed by applicable law.

Information Security

We employ various precautions to protect the security of your information, utilizing physical, electronic, and managerial procedures to prevent unauthorized access, maintain data security, and ensure correct usage. While we strive to implement reasonable efforts to safeguard your personal information, it’s important to note that neither people nor security systems are infallible. Despite encryption systems and security measures, intentional misconduct, mistakes, or failure to follow policies can occur. Consequently, while we work diligently to protect your personal information, we cannot guarantee absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

Updating and Correcting Your Information

Your ability to update or correct the information we collect depends on your relationship with us:

Personnel

For our personnel:

• Updating Information: Personnel can update or correct their information in accordance with our internal company employment policies.

Customers

For customers:

• Requests for Restriction: Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information.
• Contact for Updates: You can contact us to (1) update or correct your personally identifiable information, (2) change your communication preferences, or (3) delete your personally identifiable information on our systems (subject to limitations described below) by canceling your account.
• Effect of Changes: These updates, corrections, changes, and deletions will not affect other information already maintained or provided to third parties as per this Privacy Policy before such updates.
• Identity Verification: To protect your privacy and security, reasonable steps may be taken, such as requesting a unique password, to verify your identity before granting profile access or making corrections.
• Responsibility: You are responsible for maintaining the secrecy of your unique password and account information.
• Technical Limitations: Technologically, it may not be possible to remove every record of your information from our system due to the need to back up systems to protect against inadvertent loss.
• Timely Processing: After receiving your request, personal information stored in actively used databases and other readily searchable media will be updated, corrected, changed, or deleted promptly, to the extent reasonably and technically practicable.
• End Users: If you are an end user seeking to update, delete, or obtain information about yourself, contact the organization of which you are a customer.

Personnel Information

For workers or applicants:

• Information Collection: Information voluntarily provided by workers or applicants is collected for Human Resources purposes, including benefit administration and applicant screening.
• Contact for Changes: Workers or applicants can contact us to (1) update or correct information, (2) change communication preferences, or (3) receive a record of information related to them.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of assets. This applies to all or substantially all of our assets or those of our Corporate Affiliates. In such cases, the third party is required to adhere to the terms of this Privacy Policy.

Disclosure to Corporate Affiliates

We may share information, including personal information, with our Corporate Affiliates. In this Privacy Policy, “Corporate Affiliate” refers to any person or entity directly or indirectly controlling, controlled by, or under common control with us, whether through ownership or otherwise. Information provided to Corporate Affiliates concerning you will be treated in accordance with the terms outlined in this Privacy Policy.

Data Retention

We retain your information only for the duration necessary to provide you with services and fulfill the purposes outlined in this policy. This retention period applies to anyone with whom we share your information and who conducts services on our behalf. Once the need to use your information ceases, and there is no requirement to retain it for legal or regulatory compliance, we will either remove it from our systems or depersonalize it to prevent identification.

Information Security Measures

To ensure the safety of your personal information during order placement or when you enter, submit, or access your personal information, we employ various security measures. We use a secure server and transmit sensitive/credit information through Secure Socket Layer (SSL) technology. This information is then encrypted into our Payment gateway providers’ database, accessible only to authorized personnel with specific access rights, who are obligated to maintain confidentiality. Following a transaction, sensitive information such as credit cards, social security numbers, and financial details is not stored on file. While we implement physical, technical, and managerial safeguards, we cannot guarantee the absolute security of information transmitted to us. We cannot ensure or warrant that your information on the Service will not be accessed, disclosed, altered, or destroyed due to a breach of these safeguards.

Governing Law

The laws of Ireland, excluding conflicts of law rules, govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.

Consent

By using our service, registering an account, or making a purchase, you expressly consent to the terms outlined in this Privacy Policy.

Links to Other Websites

This Privacy Policy pertains solely to the Services. While the Services may include links to other websites not operated or controlled by us, we do not assume responsibility for the content, accuracy, or opinions expressed on these external sites. These websites are not investigated, monitored, or checked for accuracy or completeness by us. When you navigate from the Services to another website through a link, our Privacy Policy no longer applies. Your activities on any other website, including those linked on our platform, are governed by the rules and policies of that specific website. Third parties associated with these sites may employ their own cookies or methods to collect information about you.

Cookies

We utilize “Cookies” to identify the areas of our website that you have visited. Cookies are small pieces of data stored on your computer or mobile device by your web browser. These are employed to personalize the content you encounter on our website. Most web browsers can be configured to disable the use of Cookies; however, if you choose to do so, you may experience difficulties accessing functionality on our website. It’s important to note that we never embed Personally Identifiable Information in Cookies.

Payment Details

Concerning any credit card or payment processing details you provide, we assure you that this confidential information will be stored in the most secure manner possible.

Kids’ Privacy

We do not address individuals under the age of 13, and we do not knowingly collect personally identifiable information from anyone in this age group. If you are a parent or guardian and become aware that your child has submitted Personal Data to us, please contact us. In the event that we discover we have unintentionally collected Personal Data from anyone under the age of 13 without proper parental consent, we take immediate steps to remove that information from our servers.

Changes to Our Privacy Policy

Should we decide to modify our privacy policy, any such changes will be posted on this page, and the modification date of the Privacy Policy will be updated accordingly.

Third-Party Services

We may present or make available third-party content, including data, information, applications, and other products or services, or provide links to third-party websites or services (“Third-Party Services”). It is important to acknowledge and agree that we are not responsible for any aspect of Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, or quality. We disclaim any liability or responsibility to you or any other individual for any Third-Party Services. These services and links are provided solely for your convenience, and you access and use them entirely at your own risk, subject to the terms and conditions of the third parties involved.

Tracking Technologies

Cookies

We use Cookies to enhance the performance and functionality of our service, although they are non-essential for basic functionality. However, without these cookies, certain features, such as videos, may become unavailable, or you may be required to enter your login details every time you visit our service, as we would be unable to remember your previous login.

Information about General Data Protection Regulation (GDPR)

Introduction to GDPR

If you are from the European Economic Area (EEA), we may collect and use information from you. This section of our Privacy Policy explains how and why this data is collected and how we protect it from replication or misuse.

GDPR Overview

GDPR, the General Data Protection Regulation, is an EU-wide privacy and data protection law that governs the protection of data belonging to EU residents. The regulation dictates how companies safeguard EU residents’ data and empowers these residents with increased control over their personal information. The following sections elaborate on the collection and protection of data under GDPR.

What is Personal Data?

Personal data, as defined by GDPR, refers to any information related to an identifiable or identified individual. This encompasses a wide range of information that, either alone or in combination with other data, can identify a person. Examples include, but are not limited to, financial details, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity. The Data Protection Principles outlined in GDPR require that personal data be processed in a fair, legal, and transparent manner, used only for the intended purpose, and held for no longer than necessary to fulfill that purpose. Individuals covered by GDPR have the right to access, copy, update, delete, restrict, or move their personal data.

Why is GDPR Important?

GDPR introduces new requirements for companies to protect the personal data they collect and process. It enhances compliance by increasing enforcement measures and imposing significant fines for breaches. Beyond regulatory requirements, GDPR is fundamentally about respecting individuals’ privacy and is considered the right thing to do. Companies are urged to prioritize data privacy, and at Help Scout, robust security and privacy practices are already in place, surpassing the minimum requirements of the regulation.

Individual Data Subject’s Rights – Data Access, Portability, and Deletion

Data Processing and Storage

We are committed to assisting our customers in meeting GDPR’s data subject rights requirements. All personal data is processed or stored using fully vetted, DPA (Data Protection Addendum) compliant vendors. Conversations and personal data are retained for up to 6 years unless an account is deleted, at which point all data is disposed of in accordance with our Terms of Service and Privacy Policy, with a maximum retention of 60 days.

Access to Personal Data

Recognizing the importance of enabling our customers to comply with GDPR, we provide self-service access to data and have always offered customers access to their own data and that of their customers. Our customer support team is available to address any questions regarding API usage.

California Residents

In compliance with the California Consumer Privacy Act (CCPA), we are obligated to disclose the categories of Personal Information we collect, explain how we use it, identify the sources from whom we collect Personal Information, and outline the third parties with whom we share it, as previously detailed.

Rights of California Residents

California residents have specific rights under California law. You may exercise the following rights:

1. Right to Know and Access:

• You can submit a verifiable request for information on:
  • Categories of Personal Information collected, used, or shared.
  • Purposes for which categories of Personal Information are collected or used.
  • Categories of sources from which we collect Personal Information.
  • Specific pieces of Personal Information collected about you.

1. Right to Equal Service:

• We will not discriminate against you for exercising your privacy rights.

1. Right to Delete:

• You can submit a verifiable request to close your account, and we will delete the Personal Information collected about you.

1. Opt-Out of Personal Data Sale:

• You have the right to request that we do not sell your personal data.

If you make a request, we have one month to respond. To exercise these rights, please contact us. It’s important to note that we do not sell the Personal Information of our users.

For additional details or inquiries about these rights, please reach out to us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA mandates the disclosure of categories of Personal Information collected, its usage, the sources of collection, and the third parties with whom it is shared, as previously elucidated.

Rights of CalOPPA Users

CalOPPA users possess the following rights:

1. Right to Know and Access:

• Submit a verifiable request for information about:
  • Categories of Personal Information collected, used, or shared.
  • Purposes for which categories of Personal Information are collected or used.
  • Categories of sources from which Personal Information is collected.
  • Specific pieces of Personal Information collected about you.

1. Right to Equal Service:

• Non-discrimination against you for exercising privacy rights.

1. Right to Delete:

• Submit a verifiable request to close your account, leading to the deletion of collected Personal Information.

1. Opt-Out of Personal Data Sale:

• Request that we do not sell your personal data.

If you make a request, we have one month to respond. We do not sell the Personal Information of our users. For further information or to exercise these rights, please contact us.

Contact Us

Feel free to reach out if you have any questions.

Via Email: support@digitalbreak.eu